Shipping policy
Shipping Conditions
A) General Information
1 If the seller offers to ship the goods, the delivery will be made within the delivery area specified by the seller to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive. Deviating from this, if the payment method PayPal is selected, the delivery address stored by the customer at PayPal at the time of payment is decisive.
2 If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the costs for the delivery if the customer effectively exercises his right of withdrawal. If the customer effectively exercises the right of cancellation, the regulation made in the seller's cancellation policy applies to the return costs.
3 If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer as soon as the seller has delivered the item to the forwarding agent, carrier or other person or institution responsible for carrying out the shipment. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold only passes when the goods are handed over to the customer or an authorized recipient. Deviating from this, the risk of accidental loss and accidental deterioration of the goods sold also passes to the customer for consumers as soon as the seller has delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment, if the Customer has commissioned the forwarding agent, carrier or other person or institution responsible for carrying out the shipment and the seller has not previously named this person or institution to the customer.
4 The seller reserves the right to withdraw from the contract in the event of incorrect or improper delivery to himself. This only applies in the event that the seller is not responsible for the non-delivery and has concluded a specific hedging transaction with the supplier with due diligence. The seller will use all reasonable efforts to procure the goods. In the case of unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded immediately.
5 Pickup is not possible due to logistical reasons.
6 Generally, shipping is possible only in one of the countries listed below. Depending on order size and shipping weight, all goods will be shipped with Deutsche Post (National German Mail Service) or DHL. The table below provides the standard shipping costs for the various countries. Our shipping costs depend on weight, size and destination. Please contact us if you have any questions concerning the shipping costs to your address.
Shipping to Belarus and The Russian Federation is currently not possible.
7 If you would like to have your goods shipped to a country which is not mentioned in the table below, please send an email to sin-duda@outlook.com stating the product and quantity, as well as the shipping address including a valid postal code. We will then verify with our logistics partners if shipping to this country is possible and inform you about the results. If shipping is possible, we will inform you about the shipping costs which have been communicated to us by our logistics partners.
In individual cases, further costs can become due for shipments outside the European Union for which we are not responsible and which you have to bear. These costs can include, as an example, costs for the money transfer of financial institutions (e.g. remittance fees, exchange rate fees) or effect import fees and/or taxes (e.g. custom duties).
Further information can for example be found on
https://ec.europa.eu/taxation_customs/home_de
and concerning the import sales tax on
http://auskunft.ezt-online.de/ezto/Welcome.do
and especially for Switzerland under
http://xtares.admin.ch/tares/login/loginFormFiller.do
B) Information on Shipping Times and their Calculation
The shipping time starts on the day after we have sent you an order confirmation, and you have ordered the payment with your bank or financial institute.
You'll find the days you have to add to the shipping times provided on the product sites for the different country groups outside Germany below:
Countries mentioned above under points 2-6: additional 5 days;
Countries mentioned above under point 7-8: additional 10 days;
Countries mentioned above under point 9: additional 15 days.
If you place an order with more than one product and the products are subject to different shipping times, we will send all products together (if we did not agree to a different arrangement) and the product with the longest shipping time sets the shipping time for the whole order.
C) Shipping Costs
1) Shipping Costs inside Germany:
Shipments up to 0,09 kgs: 1,20 Euro;
Shipments up to 0,13 kgs: 2,55 Euro;
Shipments up to 0,5 kgs: 3,80 Euro;
Shipments up to 3,5 kgs: 5,60 Euro;
and Shipments above 3,5 kgs: 7,70 Euro.
The maximum shipping costs per shipment can amount to 7,70 Euro.
Regardless of the weight of the consignment, shipping within Germany is free from an order value of EUR 150.00. If you have a right of withdrawal with regard to your order and should you exercise this right after submitting your contractual declaration with regard to part of your order, with the result that the threshold value specified by us with regard to the purchase price not to be paid by you or to be paid back by us falls below, we reserve the right to charge you for the proportionate shipping costs for the remaining part of the order. However, this only applies if we had already informed you of the amount of shipping costs for the remaining part of the order before submitting your contractual declaration or if you were able to easily calculate the corresponding shipping costs using our information before submitting your contractual declaration.
2) Shipping Costs to Belgium, Denmark, France, Luxembourg, Monaco, The Netherlands, Austria, Poland, Czech Republic:
Shipments up to 0,09 kgs: 1,60 Euro;
Shipments up to 0,13 kgs: 5,80 Euro;
Shipments up to 0,5 kgs: 6,60 Euro;
Shipments up to 1,1 kgs: 7,40 Euro;
Shipments up to 3,5 kgs: 8,20 Euro;
and Shipments above 3,5 kgs: 13,50 Euro.
The maximum shipping costs per shipment can amount to 25,50 Euro.
3) Shipping Costs to Liechtenstein and Switzerland:
Shipments up to 0,09 kgs: 1,60 Euro;
Shipments up to 0,13 kgs: 5,50 Euro;
Shipments up to 0,5 kgs: 7,50 Euro;
Shipments up to 3,5 kgs: 9,50 Euro;
and Shipments above 3,5 kgs: 17,70 Euro.
The maximum shipping costs per shipment can amount to 34,50 Euro.
4) Shipping Costs to Andorra, Gibraltar, United Kingdom, Guernsey, Isle of Man, Italy, Jersey, San Marion, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City:
Shipments up to 0,09 kgs: 1,60 Euro;
Shipments up to 0,13 kgs: 5,70 Euro;
Shipments up to 0,5 kgs: 7,00 Euro;
Shipments up to 1,1 kgs: 8,30 Euro;
Shipments up to 3,5 kgs: 9,60 Euro;
and Shipments above 3,5 kgs: 18,10 Euro.
The maximum shipping costs per shipment can amount to 37,60 Euro.
5) Shipping Costs to Bulgaria, Estonia, Finland, Greece, Ireland, Croatiam Latvia, Lithuania, Malta, Portugal, Romania, Cyprus:
Shipments up to 0,09 kgs: 1,60 Euro;
Shipments up to 0,13 kgs: 5,50 Euro;
Shipments up to 0,5 kgs: 7,60 Euro;
Shipments up to 1,1 kgs: 8,90 Euro;
Shipments up to 3,5 kgs: 10,20 Euro;
and Shipments above 3,5 kgs: 18,60 Euro.
The maximum shipping costs per shipment can amount to 38,10 Euro.
6) Shipping Costs to Åland Islands, Albania, Bosnia & Herzegovina, Boouvet Island, Färöer, Greenland, Iceland, Macedonia Moldova, Montenegro, Norway, Serbia, Spitzbergen (Svalbard), Ukraine:
Shipments up to 0,09 kgs: 1,60 Euro;
Shipments up to 0,13 kgs: 5,50 Euro;
Shipments up to 0,5 kgs: 8,00 Euro;
Shipments up to 1,1 kgs: 9,70 Euro;
Shipments up to 3,5 kgs: 11,40 Euro;
and Shipments above 3,5 kgs: 22,30 Euro.
The maximum shipping costs per shipment can amount to 47,50 Euro.
7) Shipping Costs to Egypt, Algeria, Georgia, Israel, Lebanon, Lybia, Morocco, Palestine, Syria, Tunisia, Turkey:
Shipments up to 0,09 kgs: 1,60 Euro;
Shipments up to 0,13 kgs: 5,50 Euro;
Shipments up to 0,5 kgs: 8,40 Euro;
Shipments up to 1,1 kgs: 9,95 Euro;
Shipments up to 3,5 kgs: 11,40 Euro;
and Shipments above 3,5 kgs: 21,30 Euro.
The maximum shipping costs per shipment can amount to 44,20 Euro.
8) Shipping Costs to Hongkong, Japan, Canada, United States of America:
Shipments up to 0,09 kgs: 1,60 Euro;
Shipments up to 0,13 kgs: 5,50 Euro;
Shipments up to 0,5 kgs: 9,30 Euro;
Shipments up to 1,1 kgs: 11,80 Euro;
Shipments up to 3,5 kgs: 14,30 Euro;
and Shipments above 3,5 kgs: 30,80 Euro.
The maximum shipping costs per shipment can amount to 69,00 Euro.
9) Shipping Costs to all not previously mentioned countries, except Belarus and The Russian Federation:
Shipments up to 0,09 kgs: 1,60 Euro;
Shipments up to 0,13 kgs: 5,50 Euro;
Shipments up to 0,5 kgs: 8,90 Euro;
Shipments up to 1,1 kgs: 11,50 Euro;
Shipments up to 3,5 kgs: 14,20 Euro;
and Shipments above 3,5 kgs: 31,50 Euro.
The maximum shipping costs per shipment can amount to 71,40 Euro.