Exchange

We are happy to offer you the opportunity to exchange items that you do not like or fit for one or more items. You have the right to exchange goods for a period of 30 days from receipt of the goods.

When exercising the right of exchange, the goods must be in their original packaging (if the goods were delivered in the appropriate packaging), complete, unused (if the goods were new at the time of delivery) and undamaged.

Contrary to the statutory right of withdrawal, if you exercise this right of exchange, you have to bear the shipping costs and the shipping risk.

If the purchase price of the item you returned under the right of exchange exceeds the purchase price of the new item and the new shipping costs incurred, we will refund the difference within one week after the new item has been sent by means of the payment method used for your purchase.

If the purchase price of the new item you selected within the scope of the exchange right exceeds the purchase price of the returned item and the new shipping costs, please transfer the difference amount to our bank or PayPal account in advance. We will specify the data necessary to you by email after you have exercised your exchange right. We can only accept other payment options in this context after prior agreement.

Your statutory rights remain unaffected by this right of exchange.

To exercise your right of exchange, please fill out our exchange return receipt completely and then send the items you would like to exchange, together with the return receipt, with sufficient postage to the following address:

Van den Hoven & Gutierrez Gutierrez GbR
Wilhelminenstrasse 30
DE 65193 Wiesbaden

sin-duda@outlook.com

If the above conditions for the exchange are all met, we will then send you the desired exchange items.